Standard Policies, Terms and Conditions
Please read and understand prior to placing your order. By placing an order with us you are entering
into a purchase agreement and are accepting and agreeing to be bound by these Policies, Terms
and Conditions. If you do not wish to be bound by these Policies, Terms and Conditions, in their
entirety without stipulation, condition or modification, please do not order from us.
Customer specifically acknowledges and agrees, that by placing an order with us, our terms, conditions,
and policies, in their entirety and without without stipulation, condition or modification, shall be the only
terms, conditions, and policies binding upon said placed order. Submission of Purchase Order, or acceptance
of customer Purchase Order, is not and shall not be an acceptance by CSW, Inc. of any Customer Terms
and Conditions attached to said Purchase Order. Unless specifically agreed to by CSW, Inc., in writing
and prior to order placement, any and all customer supplied terms, conditions, stipulations, etc. are
unacceptable and rejected by CSW, Inc. in their entirety and in all situations and events.
All information and directions provided by CSW, Inc. should be treated as generic guides which are intended
to help you plan, measure, order and install screens. Our directions are applicable and correct for a great
majority of situations - but not all. In some situations they may need to be modified. In some situations
they may not be applicable at all. The responsibility to determine this and the responsibility to order and
install items correctly rests solely on the customer. We make no guarantee, warrantee or promise of any
kind that the directions (guides) we provide will work in every application. Please read and understand
all information provided on this web site.
Failure to Read...
The responsibility to read all available information provided rests solely on customer. We shall not assume
any liability or responsibility of any kind for incorrectly placed orders or mis-applications.
Insect screen and sunshading materials only intended use is to reasonably stop insects from entering a
covered opening. The misuse of insect screen and sunshading materials may lead to injury or death.
These items will not stop persons, children, animals, or alike from falling out of or entering through the
insect screen or sunshading material covered opening.
Building & Safety Codes...
We make no promise, warranty, guarantee, nor do we - in any form or fashion - represent that our
products are acceptable, approved and/or usable in all jurisdictions or all situations or applications.
The responsibility to determine code compliancy, proper and safe application, installation and use rests
solely and fully on customer.
Our staff will review your order for completeness only (ie: contact, shipping and payment information
for example) Orders are not checked for materials usage, materials conflicts and alike. What you order
is what we will provide. Please be sure of your order when it is placed. All orders are subject to prior
placed orders. We will follow our order standards whenever a specification is not provided.
Order may be placed through our Secured Server, FAX, email or mail.
Payment & Terms...
All orders are to be paid in full prior to or at the time of shipment. Please read your quotation for terms
that may be specific to your order. Open accounts are not offered. Major Credit Cards and checks are
accepted. Overseas customers may pay by Credit Card or Bank T/T.
Prices do not include shipping, packing, handling, or other charges which may be applicable. All prices
shown are in United States dollars.
Stock frame and screen material samples are available free of charge. Customer must pay all shipping
charges associated. Minimum shipping charge is $8.00 per sample package.
All prices are subject to change without notice.
Order Fulfillment Schedule...
Any stated order turnaround time is an estimate based on our past experiences and is in no way a
guaranteed delivery time schedule. These schedules do not account for your contract cancellation
window, seasonal rushes, out of stock items, breakdown in sources of supply, delays in delivery, or other
similar or dissimilar occurrences that may delay our ability to fill your order in the time frame(s) stated.
At no time shall Connecticut Screen Works, Inc. be held accountable or liable in anyway for delays in
filling orders placed. All quotes issued by Connecticut Screen Works, Inc. will contain an ESTIMATED
lead-time that is in no way a guaranteed delivery schedule. ALL ORDERS AND EXECUTED QUOTES
SUBMITTED ARE SUBJECT TO PRIOR PLACED ORDERS AND PRIOR EXECUTED QUOTES. We attempt to
ship all orders complete. At times, and based solely on your placed order, we may ship partial orders
and us multiple delivery methods.
Special Order Items...
Special order items are supplied or produced specifically for your placed order and are not cancelable
after 24 hours from time of order placement AND are not returnable for any reason other than defect.
You will be charged fully for Special Order items after passage of the 24 hour cancellation window.
Shipping and packing will be charged at time of your orders shipping. Standard lead times do not apply
to Special Order Items. Shipping time for special order items are dependent upon actual order placed
and will vary by order and time of order placement.
Refusal or Cancellation of Order by CSW...
Connecticut Screen Works, Inc. reserves the right to cancel or reject any order placed for any reason
what so ever and at anytime. Connecticut Screen Works, Inc. shall refund, by check and in full, any
deposit(s) paid by customer to Connecticut Screen Works, Inc. within 10 days of cancellation or rejection.
At no time shall Connecticut Screen Works, Inc. be held accountable or liable in any way for the
cancellation or refusal of any order placed.
Cancellation of Order by Customer...
Customer may cancel orders for standard in stock items anytime prior to shipping. Once your order leaves
our dock you must follow the return policy below. Orders for special order items, drop ship items or any
manufactured, or cut to size items cannot be canceled for any reason after 72 hours from the time of
Any standard stock item that does not ship within our normal lead time (stock to 15 business days) -or-
any part of a standard stock item order that does not ship with a partial order shipment is considered a
back order. Back orders may occur at anytime and for a variety of reasons. We will not contact you with
regards to back orders unless we are aware of an extended or unusually long restocking schedule.
Minimum charges, when applicable, are clearly posted.
Shipping charges are an additional cost and will be added to all orders. Customers may arrange for the
pick up and delivery of orders (see below).
Customer Pick Up...
Customers may elect to pick up their orders at our warehouse when ready. When your order is complete
we will contact you AND charge any outstanding balance due to your supplied credit card. Customer pick
ups are provided with minimal packaging. Please advise up if you require transport packaging - you will be
charged accordingly for these services. Orders must be removed from our property within 5 business days
from the date you are notified that your order is ready. After 5 business days we will charge a storage
charge of 1% of your total order cost for each 24 hour period that your order remains on our property.
Storage charge(s) will be applied to your supplied credit card prior to your order being released.
Customers may elect to arrange for the pick up and delivery of their orders by a delivery service or trucking
company we do not normally use. Contact our office by email at time of order placement and advise us of
your order number and transporting service selected. When your order is complete we will advise which
location your order will be held at for pick up AND charge any outstanding balance due to your supplied
credit card. The responsibility to make all arrangements required for pick up, transportation, delivery, etc
shall rest solely on the customer - Connecticut Screen Works, Inc shall not be involved in anyway
whatsoever, other than verifying the fact that your order left our facility in proper order. Orders must
be removed from our property within 5 business days from the date you are notified that your order is ready.
After 5 business days we will charge a storage charge of 1% of your total order cost for each 24 hour
period that your order remains on our property. Storage charge(s) will be applied to your supplied credit
card prior to your order being released. Responsibility for the entire pick up and delivery process, including
transportation and damage problems shall rest solely and completely on customer.
Packing charge(s) are an additional cost and will be added to all orders. Larger orders - by quantity ordered
and by physical size will have larger packing charges added.
Cutting charge is an additional cost and will be added to any item that is cut down from a standard
stock size. We charge $5.00 per cut for each group of 25 pcs or less of the same profile.
Insurance is obtained on all orders and is added to your shipping charge.
Liability for Errors...
We highly recommend that all customers carefully fill out our fax and/or mail order forms. Handwritten fax
and/or mail order forms are submitted at the customer's own risk - we shall assume no liability or
responsibility for mistakes, improperly filled orders, or delays caused by illegible information.
Damaged or Lost Products...
Be sure to inspect your order fully upon presentation by the shipper for damage or shortage prior to
accepting delivery. If an order arrives damaged or short be sure to document the damage or shortage
on all delivery papers while the driver is still present. If you find concealed damage after delivery, notify
Delivery Company immediately.
If you need to file a claim for damage or shortage with a carrier please do so as fast as possible. We will
be happy to provide additional help, documentation, etc. for your dealings with the carrier.
Damaged Product Replacement...
We will not ship any replacement products without full payment. Reimbursements for damaged materials
are to be paid to customer by the shipping company and not CSW, Inc.
Damaged Product Refund...
We will not ship any replacement products without full payment. Reimbursements for damaged materials
are to be paid to customer by the shipping company and not CSW, Inc.
Lost Product Replacement...
We will not ship any replacement products without full payment. Reimbursements for lost materials are
to be paid to customer by the shipping company and not CSW, Inc.
Lost Product Refund...
We do not issue refunds for lost shipments. Refunds for lost materials are to be paid to customer by the
shipping company and not CSW, Inc.
We highly recommend that orders be personally accepted for delivery so your shipment may be inspected
for damage. Do not authorize delivery without your attendance. If you do authorize delivery without your
attendance, either in writing or verbally, It is highly unlikely that claims of damage will be honored by the
shipper. Freight carriers will provide you with a delivery window (from 8am to noon, etc.) for delivery at
no charge. there will be an additional service charge for delivery imposed. If you request, or accept, a
delivery appointment (certain time delivery) you will be back charged or COD charged for this additional
Tail Gate Delivery...
All "Freight" orders are shipped as tailgate loads. This means the drivers responsibility is to get the load
to the tailgate - not unload your freight. Actual unloading of freight is the sole responsibility of the
customer - not the driver. The driver may, as a courtesy, assist you in unloading your order. The shipper
may notify you, when you are notified of your pending delivery, that a lift gate truck or other means of
unloading might be better than hand unloading. These services are additional cost items which are not
included in the cost of delivery. If you elect to receive these additional services from the shipper you will
be back charged or COD charged for these additional service.
We highly recommend that orders be opened and inspected for damage in the presence of the delivery
person prior to signing any acceptance papers. If you do not inspect your order at time of delivery the
shippers obligation to provide a reimbursement will be based solely upon the determination of the
shipper's investigation if a claim for damage is submitted. Once acceptance papers are signed it is
highly unlikely that claims of damage will be honored by the shipper.
Post Delivery Inspection...
We highly recommend that orders be inspected for manufacturing accuracy as soon as possible after
delivery. In the unlikely event of a production error please contact our office as soon as possible so we
may initiate an internal error investigation and resolve the problem as fast as possible. In no event, will
we honor a claim of improper manufacture after 30 days from date of delivery.
Except defects, returns are accepted under very limited circumstances and in the sole and absolute discretion
of CSW. Special order, drop ship, cut to size, and manufactured products are not returnable. No products will be
accepted for return without a return Authorization number. Contact our office by email for this number and
return shipping address prior to return. We will inspect all returned items. Used, damaged, or non-resalable
items will not be accepted for return. A 20% or $50.00 (whichever is greater) restocking charge is assessed
on all accepted returns. Return order refunds normally take 2 weeks to process. Original shipping costs
(out bound), packing charges, handling charges, and cutting charges are non-refundable. Return (in bound)
shipping costs are the sole responsibility of the customer whether or not customer has accepted or refused
delivery. We are not, in anyway, responsible for lost or damaged items during transportation. To reduce the
risk of return problems use only quality shippers such as the original delivering services. Be sure to insure
your package contents in the event of loss or damage and request proof of delivery service with signature.
Save all shipping paperwork until your refund arrives. In situations where customer has refused a delivery, we
will automatically deduct all shipping, cutting, packing, handling, and restocking charges, as well as an
additional special handling charge of $10.00 from any refund that is due. Refused order refunds take 6 to 8
weeks minimum to process. Since most of our products are custom made to your specifications please be sure of
your order before placing it. In situations where customer has refused delivery of a special order, drop ship, cut
to size or manufactured item(s), we will charge you the return shipping cost(s) and an additional re-handling
Charge. Refunds will not be authorized. In the event of a mistake on our part you will not be responsible for
return shipping or restocking charges. Please contact our office by email in such event. We will, after return
inspection, issue a credit, refund, or replace the item(s) in question whichever you request. All sales are final
after 30 days from the date of shipment from our facility. All refunds are made by check from our
Modification and Tolerance...
Measurements supplied by you when ordering are not modified by CSW in any way. This means: what you
order is what you will receive. Standard tolerances: + 0" to - 1/8".
Screen Materials - Other Information...
Full rolls of screen material are almost always as stated - 100 foot, 500 foot, etc. continuous running
length of product. Rolls may, at times, contain 2 or more sections of material totaling over 100'. This
splicing occurs during the manufacturing process which we have no control over nor are we aware of
which rolls are continuous or spliced. Spliced rolls are not considered defective or incorrect in anyway
nor will they be excepted for return.
No information provided by Connecticut Screen Works, Inc., it employees, representatives, associates, or
any other person or business acting on our behalf or at our request is a "Quote" and is in no way to be
assumed or interpreted to be a "Quote". This includes email correspondence, conversations, discussions
and any or all other method of communications. Price quotes are actual hard copy documents and are
only issued after a customer has requested a price quote.
Internet Sent Quotes...
The original hard copy "Quote", located in our in house files, shall prevail in any and all situations in the
event of mistakes, attacks, hacking, or other similar or dissimilar malicious or non-malicious acts of
vandalism or accident which cause an internet sent quote to be incorrect or inaccurate in anyway.
No confirmations, receipts, acknowledgements, etc. are sent by normal ground mail services. Your final
sales receipt will normally arrive by email within 8 to 14 days from the date of your orders ship date - by
email. Please be sure your entered email address is correct. We will not research or re-attempt to send
undeliverable or returned emails.
Information gathered by us during the order process is used exclusively by our firm to fill your order and to
track sales trends. We do not sell, trade, or in any other fashion share customer information with any other
business, solicitor, etc. Credit card information is held as long as required to complete your transaction.
You will need to resubmit your credit information each time you place an order. Your email address is used
as required to fulfill your order or answer your question. Most correspondence is by email. Hard copy
transaction files are destroyed after 5 years while electronic master files are held indefinitely for warranty
purposes. Hard copy quotation files are destroyed after 60 days while electronic master files are held
indefinitely. Wholesale Customers: Please review your informational packages for additional specific
information that relates to you and our use of your information.
Liability & Responsibility...
Customer agrees to indemnify and hold harmless Connecticut Screen Works, Inc. and its employees from and
against any and all claims, demands, actions, causes of action, costs, expenses, and attorneys fees arising
out of or in connection with any and all injury, including death, to any person or persons, any and all
damages to or loss of any property, and any and all other damages recognized at law or in equity, caused
by or resulting from in whole or in part, any act(s) or omissions, negligent or otherwise, of customer.
Customer shall take no court action against Connecticut Screen Works, Inc. or its employees, should
customer fail to follow common safety practices.
Collections / Delinquency...
CSW, Inc. shall, at our sole discretion and without warning to customer, initiate collection action at
customers expense to collect on delinquent accounts or non paid sales. Returned checks, non-honored
checks, unapproved or refused credit cards, successful chargeback actions and any and all, fees, fines
and additional collection costs incurred by CSW, Inc. are the sole responsibility of customer and customer
agrees to pay these debits in full. In the event that your credit card or check payment is not honored by
your issuing bank - for any reason - we will contact you for immediate payment. If you fail or refuse to
pay any outstanding amounts owed to CSW, Inc. we will initiate collection action without any notice to
you. In the event that you refuse the delivery of a special order, drop ship, cut to size, or any
manufactured item (for any reason other than damage) you will be held responsible for all additional
shipping, handling, and storage expenses (see Returns also). If you file a chargeback claim through your
credit card issuer after refusing the delivery of a special order, drop ship, cut to size, or any manufactured
item (for any reason other than damage), we will initiate collection action without any notice to you.
Customer agrees, in all cases, to pay all costs, interest charges as well as any and all reasonable costs
associated with collection efforts by CSW, Inc. Interest shall be charged at the maximum amount allowed by
law on any outstanding balance. CSW, Inc. reports credit activity to credit recording firms through our
The trademarks, service marks, and logos used and displayed on this site are registered and unregistered
Trademarks of Connecticut Screen Works, Inc. and possibly others. Use of this Site should not be construed
as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site,
without the written permission of the Trademark owner. No part of this Site including, but not limited to, the
names Connecticut Screen Works, Inc., Connecticut Screen Works, Connecticut Screen, ConnScreen,
CTScreen, Connecticut Screen Works Screen Wall System, CSW Screen Wall System, CSW, Snapp, Snapp Screen,
Snapp Screen System, Simplicity, Simplicity Screens, Premier, Premier Extrusions, as well as any logos associated
with these trade names or marks may not be used in any way, including in advertising or publicity pertaining to
distribution of materials on this Site, without prior written permission. Other product and company names may be
mentioned herein and may be the trademarks of their respective owners. Questions concerning those marks, if
used, should be addressed to their respective owners. All matter contained within this web site or within any
CSW publication or material is considered to be intellectual property owned by Connecticut Screen Works, Inc.
We aggressively enforce our intellectual property rights to the fullest extent of the law and will seek legal
remedies against firms or persons who, without prior written permission, use or exploit our intellectual property.
Those wishing to use any Connecticut Screen Works, Inc. trade name(s) or logo(s) site must seek prior written
approval for such use.
Requests to use or questions concerning our intellectual property should be referred to Connecticut Screen
Works, Inc, at 1(203)741-0859 or by writing CSW, Inc. P.O. Box 4578 Wallingford, CT 06492 - USA.
The validity, construction, and enforcement of the purchase agreement between Connecticut Screen
Works, Inc. and Customer shall be governed and interpreted under the laws of the State of Connecticut.
In the event that the applicable law prohibits enforcement of any section, term or part of this document,
as written, then it is agreed that only the applicable section, term, or part of this document in question
shall be modified to provide the maximum indemnification and relief to Connecticut Screen Works, Inc. and
all other parts, sections and terms of this document shall remain in full effect. It is agreed that the State
and Federal courts located in New Haven County Connecticut shall have exclusive jurisdiction to settle
disputed matters with respect to this document, and any and all other matters between customer and
Screen Works, Inc.. In all matters, the transaction between customer and Connecticut Screen Works,
Inc. is agreed to have taken place in New Haven County Connecticut.